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Refund policy

Due to hygienic reasons, we do not accept returns during the coronavirus outbreak from countries we deem risky. However, if there is product damage, please send us a photo of your damaged product and your order number to our email at info@maskzofsweden.com. We may refund you if we identify the issue as a factory default. 

If you are based in Sweden, we accept returns within 30 days to return your item, counting from the date when you received your order. We will refund you with the amount stated in your order once we inspect that the product is in the condition as we had delivered (unused, unopened and undamaged). However, the customer is solely responsible for the shipping fee and arrangement. 

The product(s) must be in original condition and packaged in its original packaging to be returned to us. Note that the product packaging should not be used as outside packaging, as the product may be damaged during transport and you may receive a damage deduction. The product must be in unchanged condition. 

We reserve the right to make a damage deduction if the products' condition has changed to such an extent that it cannot be sold to another customer without a discount. The deduction is made on the total return amount before it is refunded to you.

From the time your return arrives to our warehouse, we have a processing time of up to 20 days to inspect your items and approve your return. We will refund the money to you after our warehouse staff has inspected your items and approved the return. Allow for a payment processing time of 5-7 bank days before the money shows up in your account. A confirmation is sent by e-mail and the refund is always made through the same payment method which you used to make the original purchase.

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